1. INTRODUCTION
1.1 These Terms and Conditions (“Terms”) govern the relationship between you and iRent (“iRent”, “we”, “our”, or “us”) in connection with your use of the services made available through iRent’s online rental platform (the “Platform”).
iRent operates an online rental website mediator that solely enables individuals and businesses wishing to rent out items (“Lessor” or “Udlejer”) to connect with individuals seeking to rent items (“Tenant” or “Lejer”). The rental website that functionality and related features are collectively referred to as the “Service”. Lessors and Tenants are jointly referred to as “Users”, “you”, or “your”.
These Terms explain how the Service functions and define the rights and obligations between iRent and Users. The Terms apply exclusively to the contractual relationship between iRent and You as a User, including any cooperation involving subcontractors or business partners used by iRent.
iRent acts solely as a mediator facilitating communication between Users. iRent is not a party to any rental agreement entered into between a Lessor and a Tenant and iRent is under no circumstances for either party’s performance or breach of such agreement.
These Terms constitute the complete agreement regarding the matters covered herein. iRent reserves the right to modify, update, or replace the Terms at any time. Continued use of the Service following such changes constitutes acceptance of the updated Terms.
2. ACCOUNT REGISTRATION AND GENERAL USE
2.1 Access to the Service requires registration through the Platform. Registration may only be completed by:
a. natural persons who are at least eighteen (18) years old;
b. who have obtained valid consent from a legal guardian; and
c. legal entities acting through an authorized representative.
Any person registering on behalf of a company or other legal entity must be able to document authority to bind that entity legally under these Terms. By registering an account and using the Service, the User confirms that they have read, understood, and accepted these Terms.
2.2 Users are responsible for ensuring that all information submitted during registration and throughout use of the Service is accurate, complete, and up to date. You as the User may review and update account information through the Platform at any time and remain solely responsible for maintaining correct account details.
2.3 iRent functions solely a mediator between Lessors and Tenants for the purpose of enabling rental agreements concerning items owned by the Lessor. iRent cannot be held liable for either party’s failure to comply with or perform obligations arising under a rental agreement.
2.4 By using the Service, Users acknowledge that iRent uses Stripe as its payment provider and agree to comply with identity verification procedures, including MitID verification typicially once and any additional compliance requirements imposed by Stripe as the payment service provider or applicable legislation. iRent reserves the right to suspend, restrict, or terminate access to the Service if required verification procedures are not completed successfully or cannot be approved.
2.5 The User may request closure or deactivation of their account at any time. Any closure or deactivation initiated by the User shall not entitle the User to reimbursement, refund, or compensation for any unused services, fees, or remaining access associated with the account.
3. MEDIATION
3.1 iRent functions solely a mediator between Lessors and Tenants for the purpose of enabling rental agreements concerning items owned by the Lessor. iRent cannot be held liable for either party’s failure to comply with or perform obligations arising under a rental agreement.
4. LISTINGS AND ADVERTISEMENTS
4.1 Only natural or legal persons with legal capacity to enter into binding agreements under these Terms may publish advertisements via the Service.
4.2 Advertisements must be written in the primary language used in the country where the listing is published, alternatively written in English.
4.3 The Service may only be used for advertising rental items. Advertisements intended for purposes other than rental activities are prohibited.
4.4 Only one rental item may be offered in each advertisement, and duplicate advertisements for the same rental item are prohibited.
4.5 The Lessor bears is responsible for ensuring that all information contained in a advertisement listing is truthful, accurate, lawful, complete, and current.
4.6 The Lessor must place Listings in the category that best corresponds to the advertised item. Duplicate Listings across multiple categories are prohibited. iRent reserves the right to remove, reclassify, or relocate advertisement listings that are placed in the incorrect category.
4.7 The advertisement titles and descriptions must clearly identify and describe the rental item. Advertisements may not contain:
a. encouraging communication outside the Platform;
b. external website links;
c. Phone number or email;
d. descriptions unrelated to the rental item;
e. unrelated business promotions; or
f. few keywords.
4.8 The Lessor may provide supplementary practical information relevant to the rental arrangement, including:
a. collection and return location and time;
b. operating instructions;
c. fuel requirements;
d. practical usage limitations; or
e. or other factual information that assists the Tenant in making an informed decision.
A Lessor may request valid photo identification upon handover of the rental item, if the Udlejer deems this necessary for security reasons. Such checks supplement, but do not replace or override, iRent’s own verification procedures. Both Users shall ensure to document the condition of the rental item at the beginning of the rental period using photographs shared between the parties (e.g. via SMS) in connection with the formation of the rental agreement.
4.9 The advertisement Listings containing misleading, inaccurate, or unrealistic offers are prohibited. iRent may reject, remove or suspend the publication of advertisements that appear deceptive or significantly inconsistent with market pricing. Listings containing misleading, inaccurate, or unrealistic offers are prohibited. iRent may reject or remove advertisements that appear deceptive or significantly inconsistent with market pricing.
4.10 Advertisements via the Service and other User-generated content must be objective and lawful and must not contain offensive or inappropriate material directed at individuals or groups of people. Prohibited content includes, without limitation:
a. false or misleading information;
b. unlawful material;
c. advertisements involving alcohol, tobacco, drugs, medicines, or weapons;
d. content related to prostitution or pornographic;
e. attacks on religion or sexual orientation;
f. discriminatory or hateful content;
g. threats or harassment;
h. racist or obscene material;
i. political messaging;
j. defamatory statements;
k. distribute third parties content;
l. distribute spam or pyramid schemes, or similar unauthorized promotional or fraudulent activity;
m. infringements of intellectual property rights; and
n. any material inconsistent with applicable law or the purpose of the Service.
4.11 Users are prohibited from including or sharing contact information in listings, advertisements, or communications prior to a confirmed booking and successful payment through the Service. Prohibited contact information includes, without limitation, telephone numbers, email addresses, social media profiles, usernames, links, or references to external communication channels or payment methods. All communication between Users relating to a rental transaction must take place exclusively through the Service until the booking has been confirmed and payment has been completed.
4.12 Users bear full responsibility for ensuring compliance with all provisions. Users may not override, vary, or supplement these Terms by imposing any separate or additional contractual terms, whether through listings, advertisements, in-platform messaging, or otherwise in connection with a rental. Any attempt by a User to introduce their own terms in an advertisement or in connection with a rental shall be null and void and of no legal effect between Users and/or in relation to the Service. Users are prohibited from, whether in listings, advertisements, chat, or any other form of communication:
a. require Tenants to sign external agreements outside of IRent’s Service;
b. introduce terms conflicting with these Terms, the applicable insurance conditions, or cancellation policies available through the Service; or
c. impose independent penalties, late fees, fines or compensation schemes.
iRent may remove or modify listings, suspend or terminate User accounts, and/or restrict access to the Service in the event of violations of this Section.
4.13 iRent retains the right to modify, edit, or adjust any advertisement where it deems such action necessary to ensure compliance with these Terms. These modifications may be notified to the User, but iRent is under no obligation to do so. iRent may conduct random or complaint-based reviews of advertisements. iRent reserves the unrestricted right to reject, suspend, remove, or discontinue any publication of advertisements, where iRent determines that the content conflicts with these Terms, applicable law, or the purpose of the Service.
4.14 iRent reserves the right to modif the title and headlines of the user’s advertisements to maintain the quality, clarity, or integrity of the Service. iRent may refuse to publish, or may remove any advertisement where it is assessed that the advertisement is inaccurate, inappropriate or irrelevant material where iRent determines that the content conflicts with these Terms, applicable law, or the purpose of the Service.
4.15) No refunds or compensation shall be provided for any advertising or related charges in the event that an advertisement is removed or suspended due to a breach of these Terms or applicable law. The User is solely responsible for ensuring that all advertisements comply with these Terms, applicable legislation, and Service requirements prior to publication.
5. RENTAL, DELIVERY, COLLECTION AND RETURN OF ITEM
5.1 A rental agreement is formed when the Tenant confirms the booking and completes payment for the rental item via the Service.
5.2 Pickup, delivery, and return of rental item must be carried out according to the agreement between the Lessor and Tenant at the time of booking.
6. PAID SERVICES AND PAYOUTS
6.1 Creating a user account and publishing adversting listings is free for private Users. Business Users may also register and list items free of charge. iRent’s revenue is generated through a service fee charged on completed rentals. This fee is ten percent (10%) of the rental price and is deducted from the Lessor’s payout. The fee covers operational costs including Service maintenance, server, development, and salaries.
iRent reserves the right to modify the service fees at any time. Any such changes shall become effective upon publication of the updated Terms.
Users are not permitted to bypass the Service fee structure by arranging payments outside the Platform. Any attempt to circumvent payment obligations may result in account termination of access to the Service.
7. PAYMENT PROCESSING
7.1 All booking payments are made through the Service using iRent’s payment provider Stripe. Payment data is encrypted and processed securely.
7.2 When a booking is confirmed, the rental amount including applicable fees is charged to the Tenant’s selected payment method. iRent holds the rental funds during the rental period. The rental price is subsequently transfers the rental amount to the bank account to the Lessor after deducting applicable service fees as described in Section 6.
7.3 If the Lessor fails to deliver the rental item on the agreed booking date, and the Tenant is able to document such failure, the Tenant is entitled to a full refund of the rental amount.
7.4 In the event of a cancellation, any refund due to the Tenant shall be processed in accordance with the applicable cancellation policy and terms governing the booking. Processing typically takes between six (6) and nine (9) business days before funds are available to the Tenant. Refunds due to cancellations are processed via Stripe in accordance with the applicable cancellation terms.
8. RENTAL TERMS AND USER OBLIGATIONS
8.1 By completing a booking, both Tenant and Lessor confirm that they have read and accepted the terms applicable to the rental arrangement. By completing a booking, the Tenant accepts the cancellation terms stated in the relevant advertisement listing.
8.2 The Lessor is responsible for ensuring that the rental item is accurately described and suitable condition for the intended rental purpose. The Lessor must also ensure that the item is available for handover delivery and return at the agreed times.
8.3 Any taxes, duties, or public charges arising from rental activities are the sole responsibility of the Lessor. The Lessor is responsible for investigating and determining which tax rules apply to their rental activities.
8.4 The Tenant must handle the rented item with reasonable care and return it in substantially the same condition as received, subject to normal wear and tear. If the item is lost, stolen while under the Tenant’s control, or damaged due to negligence, misuse, or carelessness, the Tenant may be liable for repair costs or replacement with an equivalent item of comparable quality, age, and functionality. The Tenant may be required to report and submit claims for any loss or damage to their own insurance provider in relation to the rental item. The Tenant is also liable, to the extent permitted by applicable law, for any damage or injury caused to third parties, property, or the rented item during use. If the Lessor operates as a business and rents to a private consumer, mandatory consumer protection legislation may apply, including rules regarding pre-contractual information and withdrawal rights. The business Lessor is solely responsible for complying with such legislation. Rentals involving business Lessors are not covered by iRent’s insurance. Business Lessors remain responsible for ensuring adequate insurance coverage for their rentals.
8.5 If the Tenant does not return the rental item by the agreed time, the Tenant must notify the Lessor as soon as they become aware of the delay. The Tenant is required to immediately book and pay for any extension of the rental period through the Service.
The Lessor is not obliged to accept an extension. If the Lessor cannot accommodate the extension, the Tenant remains responsible for returning the item as soon as reasonably possible and in accordance with the Lessor’s time frame.
8.6 The Tenant is responsible for reimbursing the Lessor for reasonable costs arising from the use of the rental item during the rental period. This may include, but is not limited to, fuel, tolls, fines, consumables, cleaning costs, and damage resulting from normal use beyond ordinary wear and tear, and similar charges. By using the Service, both the Tenant and the Lessor agree that iRent assess of what constitutes reasonable reimbursable costs under this section, and the Tenant agrees to settle such costs accordingly.
8.7 Cancellations should be avoided where possible. The Tenant may cancel a booking free of charge up to twenty-four (24) hours before the start of the rental period.
If cancellation occurs within twenty-four (24) hours of the rental start, the Tenant must pay fifty percent (50%) of the rental amount to the Lessor.
If the Lessor cancels within twenty-four (24) hours prior to the start of the rental period, the Tenant is entitled to a full rental refund. The cancellation terms apply to each rental item and may stated in the specific ad.
8.8 Where applicable, Users are responsible for ensuring adequate insurance coverage for rented items and their use. iRent does not act as an insurer and does not guarantee that insurance coverage exists or is sufficient.
8.9 For rental items that may involve risk, such as boats, machinery, electrical or mechanical tools, the Lessor should take reasonable steps and guidance to ensure that the Tenant has the necessary skills and competence to use the item safely and lawfully. For motor vehicles, the Lessor should reasonably ensure that the Tenant is legally permitted to operate the vehicle and that the vehicle is in a lawful and safe condition. The Tenant must also ensure that use of the vehicle complies with applicable laws and minimum insurance requirements. For rentals involving real property (excluding short-term holiday rentals), Users acknowledge that specific tenancy legislation may apply and that professional legal advice may be necessary. iRent cannot be held liable for any loss, damage, injury, or disputes arising from the rental or use of items, vehicles, or real property. Users acknowledge that they enter rental agreements at their own risk. Lessors are encouraged to maintain appropriate insurance coverage, including liability coverage for property damage and personal injury in connection with the rental.
9. iRENT’S LIABILITY AND SERVICE AVAILABILITY
9.1 Use of IRent and the Service is at the Users sole risk. The Service is provided “as available,” without warranties of any kind, express, implied, or statutory.
To the maximum extent permitted by mandatory law, IRent disclaims all liability for any loss or damage arising from or related to use of the Service or reliance on its content, including indirect or consequential loss, loss of data, loss of profit, and business interruption, whether in contract, tort, or otherwise.
9.2 iRent retains the right to cooperate fully with law enforcement authorities, regulators, and courts, including complying with lawful requests requiring disclosure of personal data, account information, or location information relating to Users suspected of violating these Terms or applicable law.
9.3 iRent aims to maintain continuous access to the Service twenty-four (24) hours per day. iRent shall not be liable for interruptions, downtime, or temporary unavailability of the Service, regardless of cause or duration. Access to the Service may be suspended temporarily and without prior notice due to maintenance, system updates, repairs, technical failures or circumstances beyond iRent’s reasonable control.
9.4 Although iRent seeks to ensure that information available through the Platform is generally accurate and up to date, iRent does not guarantee the completeness, reliability, or accuracy of any content. iRent reserves the right to modify, update, or remove content at any time without notice.
9.5 The Service and all Platform content are provided on an as available basis. iRent disclaims all express or implied warranties regarding content.
9.6 iRent may, where reasonably possible, inform Users in advance of material changes or interruptions to the Service via the Platform or other appropriate channels. Any such changes take effect once implemented.
9.7 iRent reserves the right to modify, suspend, discontinue, or replace the Service, in whole or in part, at any time. Where feasible, Users will be given reasonable notice. iRent may also terminate access to the Service and the agreement under these Terms following such notice.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 All rights to the Service and the Platform belong to iRent or its licensors. Except where expressly provided herein, all intellectual property rights associated with the Service and the Platform, including but not limited to copyrights, trademarks, software, visual elements, databases, proprietary technology, and related materials, are owned by iRent or its licensors. For the purposes of these Terms, “Material” includes all content, data, and information made available through the Service, including texts, images, videos, and any other material or data contained in or generated through the Service, excluding User Generated Content as defined in these Terms. Without iRent’s prior written approval, Users may not use, reproduce, copy, alter, adapt, distribute, sublicense, or otherwise commercially exploit any content, material, or intellectual property made available through the Platform, except where such use is required in order to properly utilize the Service or is otherwise imposed by binding legal requirements. This restriction applies regardless of the medium or method of use, including automated tools, scraping, data extraction, or similar technologies. Users are only permitted to use the Service and Material to the extent necessary to access and use the Platform in accordance with these Terms, or where such use is expressly required under applicable mandatory law.
11. USER DATA
11.1 The Service necessitates the collection and use of personal information for operational, contractual, legal, and security purposes. iRent is designated as the data controller in respect of all personal information processed in connection with the Service, including any processing carried out by third-party providers acting on iRent’s behalf. Personal data refers to any information that, either on its own or when combined with other information, enables the direct or indirect identification of a natural person.
11.2 By accessing the Service, iRent manages Users’ personal data under these Terms and all applicable data protection laws and regulations. Such handling of personal data may include, but is not limited to:
a. account-related information associated with the User use;
b. identification and corresponds details provided by the User;
c. bank account information for receiving payouts;
d. records to bookings and timestamps;
e. positioning data or proximity location coordinates;
f. internet protocol addresses.
11.3 Personal data may be processed for purposes including:
a. Contact data to create, and maintain a User account and to enable Lessors to publish listings;
b. Geolocation data are processed to display listings based on proximity to the User or to a requested location;
c. Payment details to enable payout administration of rental earnings;
d. AI and automated tools for fraud detection, risk monitoring, and Service security purposes.
11.4 Third parties permitted to receive user data from iRent, to whom iRent may disclose personal data, include the following recipients:
a. Law enforcement authorities, including the police, in connection investigation of criminal activity.
b. Banks and Stripe for payment processing;
c. Hosting and server providers; for the operation of iRent;
d. Customer support chatbot providers:
e. IT and technical consultants hired by iRent for maintenance, development, support, and security of the Service.
f. Analytics Google provider for analytics; and
g. other service providers assisting in operation of iRent.
iRent does not sell Users’ personal data to third parties. Appropriate data processing agreements and security measures are maintained with relevant suppliers.
11.5 Users may request information regarding iRent’s processing of their personal data, including access to relevant records, free of charge. Users may also request that incorrect personal data be corrected, deleted, or restricted in accordance with applicable law.
Data collected through the Service will not be sold or disclosed to third parties. iRent maintains data processing with strict requirements regarding security and confidentiality of personal data. Questions or requests regarding personal data processing may be directed to E-mail: support@irent.dk
12. USER CONDUCT, RESPONSIBILITY AND COMPLIANCE
12.1 Users must use the Service in compliance with these Terms and applicable law.
12.2 Users are responsible for maintaining secure login credentials and must not share access with unauthorized third parties. Any suspicion of unauthorized access must be reported to iRent immediately. iRent reserves the right to temporarily suspend or terminate access to the affected account pending investigation and resolution of the matter. Users are solely responsible for any actions carried out through their account. Unauthorized access to or use of a User account shall not entitle the User or any third party to compensation, reimbursement, or other financial recovery from iRent, subject to Clause 13.
12.3 The Service is safeguarded against hacking attempts, malware, and other digital security risks through industry-standard security measures that are regularly updated. The Service accepts no liability for any security incidents or resulting damages.
12.4 Users are responsible for ensuring that all published information provided through the Service is accurate and lawful.
12.5 The Users are solely responsible for complying with all applicable laws, rules, and regulations relating to the formation of any rental agreement, as well as the possession, use, and handling of the rented property.
12.6 The User agrees to use information obtained through the Service solely for the purpose of communicating related to rental transactions with other Users in connection with the Service. The User must not share, disclose, or otherwise make available any other User’s contact details or personal information to any third party.
12.7 Users confirms and warrants that they hold all necessary rights required to use and publish any content they upload to the Service, including images, videos, and advertising text. This includes situations where the User created such content themselves or where the User has otherwise been granted a valid, transferable, and sublicensable right to use such User Generated Content within the Service in accordance with these Terms.
12.8 By uploading, submitting, or publishing User Generated Content via the Service, the User grants iRent to use, reproduce, modify, adapt, store, copy, and display such content in connection with the operation, improvement, and promotion of the Service. This includes the right to publish, distribute, and make the content available to the public across the Service and any related channels or platforms, and to sublicense these rights to affiliates, partners, and service providers. iRent may use User Generated Content for marketing and promotional purposes. These rights shall survive deletion, removal, or termination of the content or related advertisement.
12.9 By publishing an advertisement listing, the User gives iRent the right to use, display, and share the advertisement freely for marketing and promotional purposes across any platform or media.
12.10 Users waive any right to compensation arising from iRent’s use of User-generated content.
12.11 iRent may remove or restrict access to content provided by the User where required by applicable law or where reasonably necessary to protect the Service, its Users, or third parties.
12.12 Users may not upload, publish, share, or otherwise make available through the Service any material that is unlawful, contrary to good practice, or inconsistent with the purpose of the Service.
12.13 The User may be held liable for any loss, damage, costs, or liabilities incurred by iRent or any third party arising with the User’s breach of these Terms, any breach of applicable laws or regulations, or any negligent, unlawful, or otherwise improper conduct related to the use of the Service.
12.14 To maintain a secure and trustworthy Service, iRent may require Users to complete various verification procedures. Such security procedures may include, but are not limited to: identity verification; confirmation of contact information; proof of residential address documentation; and additional safety or risk assessments deemed necessary by iRent.
If a User fails to complete requested verification procedures, or if iRent determines that continued access may pose a safety, fraud, or compliance risk, iRent may impose temporary or permanent terminate on the User’s account at its sole discretion.
12.15 Where iRent reasonably suspects misuse of the Service or non-compliance with these Terms, iRent reserves the right to review correspondence between Users. In such cases, iRent may suspend or terminate the User’s access to the Service with immediate effect, in accordance with Section 14.
12.16 The User completing a booking and entering into the rental agreement is the Tenant and remains fully responsible for the possession, use, and safekeeping of the rented item(s) throughout the rental period. This responsibility applies regardless of whether, the rental is made on behalf of another person or lent to a third party.
13. LIMITATION OF LIABILITY
13.1 Any insurance agreement relating to a rental arrangement is concluded solely between the relevant User and the insurance provider. iRent acts exclusively as an mediator facilitating connections between Users and is not a party to, and does not arrange, underwrite, or broker any insurance contract.
The User acknowledges and agrees that iRent does not provide, arrange, or guarantee any insurance coverage. The User is solely responsible for ensuring that appropriate insurance coverage is in place prior to and throughout the rental period. In relation to rental advertising listings of an item, the Lessor is additionally responsible for ensuring that adequate insurance coverage exists prior to commencement of and throughout the rental period, where applicable. iRent holds no responsibility or liability for whether any insurance coverage exists, nor for its scope, adequacy, validity, or enforceability of any insurance coverage. iRent cannot be held liable for any personal injury, property damage, financial loss, compensation claims, or any other direct, indirect, incidental, or consequential damages arising out of or in connection with the rental, use, misuse, or inability to use any rented item.
13.2 Subject to mandatory provisions of law, iRent disclaims and excludes all liability for any loss, damage, or harm of any kind arising from or in connection with the use of the Service, access to it, reliance on its functionality or content, or any inability to access or operate it. This applies to all forms of loss, including, without limitation, financial loss, lost income or profits, loss of data, loss of time, reputational damage, loss of business value, interruption of operations, or loss of opportunity, whether foreseeable or not, and applies regardless of legal basis, including contract, tort (including negligence), statute, or otherwise.
iRent is not liable for any consequences resulting from the acts, omissions, conduct, or misconduct of Users or third parties, including any communication, negotiation, rental, transaction, or agreement between Users made through or in connection with the Service, whether or not iRent is aware of or involved in such interactions.
13.3 Nothing in this Section shall exclude, restrict, or limit any rights or remedies that a User may have under mandatory applicable law, including mandatory consumer protection legislation. Accordingly, any limitation or exclusion of liability under these Terms shall apply only to the maximum extent permitted by applicable law.
13.4 Notwithstanding any limitation of liability in these Terms, iRent may, at its sole discretion and without admission of liability or legal obligation, choose to provide voluntary compensation to a User or third party in individual cases. Such compensation does not constitute a waiver of any rights or limitations under these Terms.
13.5 The User agrees to indemnify and hold harmless iRent, its affiliates, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from the User’s breach of these Terms, unlawful or negligent conduct, misuse of the Service, or content shared through the Platform.
14. TERMINATION OF USE
14.1 iRent is entitled, at its sole discretion and without any prior notification, to suspend, or permanently terminate a User’s access to the Service, in any of the following circumstances:
a. the User engages in any conduct that breaches applicable laws or regulations, or undertakes activities that are unlawful, deceptive, harmful, illegal, or fraudulent;
b. iRent determines that a User is misusing the Service or is otherwise not complying with these Terms.
c. a change in applicable law, regulation, or binding authority guidance that significantly restricts or prevents iRent from providing the Service;
d. iRent determines that the User’s conduct or use of the Service is contrary to its intended purpose;
e. the User engages in conduct or communication that is offensive, threatening, defamatory, abusive, or otherwise improper toward other Users, iRent’s personnel, or any third parties;
f. Circumstances beyond iRent’s reasonable control prevent for iRent to provide access to the Service, including without limitation communication failures, system malfunctions or capacity constraints;
g. the User engages in conduct directed at other Users or any third party that could reasonably be expected to harm iRent’s reputation or public standing;
h. iRent reasonably determines that a User lacks sufficient financial reliability to continue accessing or using the Service;
i. the User fails to maintain valid insurance coverage where such coverage is required for a specific advertising listing, rental, or by applicable law, or breaches any applicable warranty obligations; there is suspected unauthorized use of the User’s account credentials;
j. the User does not use their account for ten (10) consecutive months, iRent may, at its sole discretion, deactivate the account and invalidate the User’s login credentials (username and password). The User may create a new account later if they wish to use the Service again, subject to acceptance of the Terms and any applicable verification requirements. Upon deactivation or termination, login credentials will be disabled or deleted, except where iRent is required to retain certain data under applicable law;
k. the User otherwise misuses the Service, including but not limited to spam, pyramid schemes, unsolicited communications, or unauthorized promotional content;
l. the User otherwise misuses the Service, including but not limited to access, monitor, extract, or collect information or content from the Service through automated means, including scrapers, robots, bots, and crawlers, or similar technologies.
15. WITHDRAWAL RIGHTS
15.1 For the purposes of these Terms, the Service shall be considered fully executed at the time the booking is confirmed through the Service. From that moment, the Service is deemed to have commenced immediately upon booking confirmation.
By agreeing to these Terms, the User explicitly requests immediate initiation of the Service upon booking confirmation and acknowledges that any statutory right of withdrawal under the Danish Consumer Contracts Act may cease to apply accordingly.
The User further acknowledges that the right of withdrawal expires once the Service has been fully performed, as defined above.
This provision also applies to any supplementary or related services purchased via the Platform, which shall be treated in the same manner with respect to commencement and withdrawal rights.
16. MISCELLANEOUS AND GOVERNING TERMS
16.1 Unless otherwise stated, the Service is intended for Users located in Denmark only.
16.2 Any User accessing the Service from outside Denmark bears full responsibility for complying with applicable local laws and regulations applicable to their use of the Service.
16.3 These Terms represent the full and exclusive agreement between iRent and the User regarding the Service and supersede and extinguish all prior agreements, representations, negotiations, understandings, and communications, whether written or oral, relating to the same subject matter.
16.4 If any provision within these Terms is determined to be unlawful, void, or unenforceable, it shall be severed and deemed ineffective, without affecting the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
16.5 These Terms are governed by Danish law and interpreted in accordance therewith.
16.6 A party shall not be liable for any loss or damages, and shall not be considered in breach of these Terms, to the extent that performance of its obligations is prevented or materially hindered by circumstances beyond its reasonable control. This includes events that could not reasonably have been foreseen at the time of entering into the agreement and whose consequences could not reasonably have been avoided or overcome despite reasonable efforts.
17. TRANSFER OF RIGHTS AND OBLIGATIONS OF SERVICE
17.1 iRent shall be entitled, at any time and without prior notice, to transfer, assign, or otherwise dispose of its rights and obligations in respect of the Service, including the Platform, its operation, maintenance, and any associated contractual relationships with Users, to any affiliate within the iRent group or to a third-party successor entity.
In the event of such transfer, the acquiring entity shall be entitled to assume all relevant rights and obligations under these Terms to the extent necessary for the continued provision of the Service. Users hereby acknowledge and consent that such transfer may occur without requiring further approval or individual notification beyond what is required under mandatory applicable law, and that their contractual relationship may be continued with the transferee on equivalent terms.
18. GOVERNING LAW AND RESOLUTION OF DISPUTE
18.1 In the event of any dispute arising out of or relating to these Terms or the Service, the parties shall first seek to resolve the matter through good-faith negotiations.
If no mutual resolution is reached, the consumer may submit complaints to the Danish consumer complaints authority to the extent such authority has jurisdiction over the matter.
Failing the above, it shall be settled by the ordinary courts in Denmark, with the Århus City Court as the court of first instance, and at iRent’s place of jurisdiction.
19. TERMS OF USE AND CONTACT INFORMATION
19.1 These Terms of Use are effective as of 16 December 2025 and shall remain in force until amended or replaced.
19.2 iRent reserves the right to amend or supplement these Terms of Use from time to time, in particular in connection with changes to the Service, applicable law or regulation, or unforeseen circumstances. If the User does not accept the changes, the User may stop using the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. Users may direct any complaints, inquiries regarding these Terms of Use, or feedback concerning the Service to iRent by contacting customer support at: support@irent.dk.